8up88 Privacy Policy

We collect certain personal information from you when you register on the 8up88 platform and use our services. The purpose of this collection is to provide you with a safe, reliable, and personalized experience.

1.1 Information You Provide Directly

When you use our services or create an account, we may collect the following information:

• Full name and username
• Date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, bank account)

1.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically, including:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and session duration
• Information from cookies and similar tracking technologies
• Transaction history and gaming activity

8up88 uses collected information for specific and legitimate purposes. We process your personal information for the following reasons:

2.1 Service Operations

• Creating, managing, and verifying your account
• Processing financial transactions including deposits and withdrawals
• Managing bonuses and promotional offers
• Providing customer support (including 24/7 live chat)
• Ensuring platform security

2.2 Meeting Legal Obligations

• Complying with applicable laws and regulations
• Preventing fraud and money laundering
• Age verification (for users aged 21 and above only)
• Reporting to authorities where required

2.3 Service Improvement

• Analysis to improve user experience
• Development of new products and services
• Resolving technical issues and system maintenance
• Providing personalized gaming recommendations

8up88 does not sell or rent your personal information. However, in certain circumstances we may share your information with third parties, such as:

3.1 Service Provider Partners

We work with trusted third parties to operate our business — such as payment processors (bKash, Nagad, Rocket), game software providers, and cloud hosting services. These parties only have access to the information needed to carry out their specific responsibilities, and they are required to comply with our privacy standards.

3.2 Legal Requirements

We may disclose information to the relevant authorities to comply with court orders, investigations, or other legal processes. Information may also be disclosed to investigate fraud, deception, or other illegal activities.

3.3 Business Transfers

In the event of a sale, merger, or acquisition of any part of our business, user information may be included as part of the transferred assets. However, the new owner will also be required to comply with the terms of this privacy policy.

8up88 has implemented industry-standard technical and administrative security measures to ensure the safety of your personal information.

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmission between you and our servers is encrypted
• Database encryption — stored personal information is kept in an encrypted state
• Firewall and intrusion detection systems
• Two-Factor Authentication support
• Regular security audits and vulnerability testing

4.2 Administrative Security

• Data protection training for staff
• Strictly controlled access to information — only authorized staff can access specific data
• Audit logs of data usage maintained
• Third-party security reviews

While we strive to ensure maximum security, no internet-based system is completely risk-free. Use a strong password for your account and do not share it with anyone.

Cookies and similar technologies are used on the 8up88 website to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the website. Without these, the site cannot work properly.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Collect anonymous statistics to understand how the website is used.
• Security Cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may affect some functionality of the site.

8up88 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

• Active account data: retained for as long as the account remains open
• Closed account data: retained for a minimum of five years after account closure (as required by law)
• Transaction records: for the period required under applicable law
• Customer support communications: for up to three years after the issue is resolved

Once the retention period ends, we securely delete your information or anonymize it so that you can no longer be identified.

As a user of 8up88, you have certain important rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team at any time to request a copy of your information.

7.2 Right to Rectification

If there are any errors in your stored information, you have the right to have them corrected. Information can be updated through account settings or directly through our support team.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, due to legal obligations, it may not be possible to delete all information immediately.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing or profiling purposes. If this request is accepted, we will no longer process your information for that purpose.

7.5 Right to Data Portability

You have the right to receive the information we hold about you in a structured, commonly used format.

8up88 services are for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If we become aware that a minor is using our services, we will immediately close the relevant account and delete the information.

To operate our services, your information may in some cases be processed or stored on servers in countries outside Bangladesh. Such transfers are always conducted in a manner consistent with this privacy policy and applicable law.

We ensure that countries to which data is transferred have adequate data protection measures in place, and that third-party providers maintain protection standards consistent with this policy.

8up88 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a prominent notice on the website
• Updating the "Last Updated" date at the top of the page

Continuing to use our services after changes are published will be considered your acceptance of the updated policy. You are advised to visit this page regularly to review the policy.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, you can contact our privacy team:

• Email: [email protected]
• 24/7 Live Chat: via the live chat window on our website

We aim to respond to your inquiry within 3 business days. Complex requests may take longer, but we will keep you updated throughout.